Privacy Policy

Last Updated: 2 September 2026

At SUPATRONIX ELITE, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

 

1. Information We Collect

When you interact with SUPATRONIX ELITE, we may collect information such as:

- Your name
- Phone or WhatsApp number
- Email address
- Delivery address
- Billing or payment-related information where applicable
- Product and order information
- Information you provide when contacting our customer support team
- Information submitted through our website contact forms

We only request information that is reasonably necessary to provide our products and services.

 

2. How We Use Your Information

We may use your information to:

- Process and manage orders
- Arrange deliveries
- Respond to enquiries and customer requests
- Provide customer support
- Process warranty claims
- Assist with returns or product-related enquiries
- Communicate with you regarding your order or enquiry
- Improve our website, products and customer service
- Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business without appropriate justification or consent where required.

 

3. Website Contact Forms

If you submit information through a contact form on our website, the information you provide may be received by SUPATRONIX ELITE for the purpose of responding to your enquiry.

Please do not submit passwords, banking PINs, card security codes or other highly sensitive information through our contact forms.

 

4. Payments

Where payments are made through third-party payment providers, your payment information may be processed directly by the relevant payment provider.

SUPATRONIX ELITE does not intentionally store complete bank card numbers or card security codes.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

 

5. Cookies and Website Data

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, and improve the user experience.

Some cookies may be provided by third-party services integrated into our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

6. Sharing of Information

SUPATRONIX ELITE does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business, such as:

- Delivery and logistics providers
- Payment service providers
- Website and technology service providers
- Service or repair providers where necessary
- Professional advisers where appropriate
- Government or regulatory authorities where legally required

Only information reasonably necessary for the relevant purpose should be shared.

 

7. Protection of Your Information

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. Customers should therefore avoid sending sensitive information through unsecured communication channels.

 

8. How Long We Keep Information

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, handle warranty or customer-service matters, and comply with applicable legal obligations.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

 

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include requesting access to information we hold about you, requesting correction of inaccurate information, or asking us to delete information where there is no valid reason for us to retain it.

Requests can be made using the contact details provided on our Contact Us page.

 

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

SUPATRONIX ELITE is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

 

11. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

 

12. Changes to This Privacy Policy

SUPATRONIX ELITE may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

 

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

SUPATRONIX ELITE
Wernhil Shopping Centre
Windhoek, Namibia

WhatsApp: +264 85 791 5496
Landline: +264 61 222 237
Email: supatronix.whk@gmail.com

 

Business Hours

Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 3:00 PM

SUPATRONIX ELITE

Technology. Quality. Confidence.