Last Updated: 01 September 2026

At SUPATRONIX ELITE, we want every customer to be satisfied with their purchase. Our Returns & Refunds Policy explains when a product may be returned and the circumstances under which a return may be accepted.

 

1. General Return Policy

Customers may request a return within 7 days of purchase, subject to the conditions outlined below.

All returned products must be inspected by SUPATRONIX ELITE before a return is approved.

A return does not automatically qualify for a refund.

 

2. No-Refund Policy

SUPATRONIX ELITE operates a no-refund policy for change-of-mind purchases.

Refunds will not be provided simply because a customer:

- Changed their mind
- No longer wants the product
- Purchased the wrong product
- Found the product cheaper elsewhere
- Decided the product is not suitable for their personal preference

Customers are encouraged to confirm product specifications, compatibility and suitability before completing a purchase.

 

3. Products Eligible for Return

A return may be considered where a product is found to have a qualifying fault or where SUPATRONIX ELITE has otherwise agreed to accept the return.

The product must generally be:

- Returned within 7 days of purchase
- Accompanied by valid proof of purchase
- In an acceptable condition for assessment
- Returned with its original accessories, packaging and documentation where applicable

All products are subject to inspection before a return is approved.

 

4. Faulty Products

If you believe a product is faulty, please contact SUPATRONIX ELITE as soon as possible.

The product may need to be brought to our store for inspection and testing.

Where a fault is confirmed, SUPATRONIX ELITE will determine the appropriate remedy based on the nature of the fault, the product, the applicable warranty and relevant consumer protection requirements.

A product that is simply not suitable for the customer's preferences or requirements will not automatically be considered faulty.

 

5. Physical or Accidental Damage

Returns and warranty claims do not cover damage caused after purchase through misuse, negligence or accidents.

Examples include:

- Cracked or broken screens
- Drops or impacts
- Water or liquid damage
- Damaged charging ports
- Broken buttons
- Damage caused by unsuitable chargers or power sources
- Unauthorised repairs or modifications
- Other physical damage caused after purchase

Such products may be assessed separately and, where possible, a paid repair service may be offered.

 

6. Software Issues

For smartphones and tablets covered by our 6-month software warranty, qualifying software-related issues may be assessed and addressed in accordance with our Warranty Policy.

The software warranty does not cover hardware faults or physical damage.

Please refer to our Warranty Policy for full details.

 

7. Return Process

Step 1 — Contact Us

Contact SUPATRONIX ELITE and explain the reason for your return request.

Step 2 — Provide Proof of Purchase

Provide your receipt, invoice or other valid proof of purchase where required.

Step 3 — Product Inspection

Bring the product to our store for assessment. Our team will inspect and test the product to determine whether the return qualifies under this policy.

Step 4 — Resolution

If the return is approved, SUPATRONIX ELITE will determine the appropriate resolution in accordance with the applicable terms and requirements.

 

8. Accessories & Original Packaging

Where applicable, products should be returned with their original accessories, packaging, manuals and other items supplied at the time of purchase.

Missing components may affect the eligibility or resolution of a return.

 

9. Data & Personal Information

Customers are responsible for backing up and removing their personal information before returning a device.

This includes photographs, videos, applications, accounts, passwords and other personal data.

SUPATRONIX ELITE is not responsible for loss of personal data during the return, inspection, testing or servicing process.

 

10. Important

Nothing in this Returns & Refunds Policy is intended to remove or limit any rights or remedies that customers may have under applicable law.

Where applicable consumer protection laws provide a customer with rights that differ from this policy, those legal rights will apply.

SUPATRONIX ELITE reserves the right to inspect products and determine whether a requested return qualifies under the applicable policy and legal requirements.

 

11. Contact Us

For return-related enquiries, please contact:

SUPATRONIX ELITE
Wernhil Shopping Centre
Windhoek, Namibia

WhatsApp: +264 85 791 5496
Landline: +264 61 222 237
Email: supatronix.whk@gmail.com

Business Hours

Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 3:00 PM

 

SUPATRONIX ELITE

Technology. Quality. Confidence.