Warranty Policy

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At SUPATRONIX ELITE, we are committed to providing quality products and reliable customer support. Our warranty policy is designed to clearly explain the support available for products purchased from us.

Warranty coverage differs depending on the product category and the type of warranty provided at the time of purchase.

Smartphone & Tablet Software Warranty

Smartphones and tablets purchased from SUPATRONIX ELITE may include a 6-month software warranty, unless otherwise stated at the time of purchase.

 

The software warranty covers qualifying software-related issues that occur during normal use, including:

- Operating system-related problems
- Software errors or malfunctions
- System instability
- Certain software-related performance issues
- Other qualifying software faults that can be resolved through software troubleshooting

Hardware Damage Is Not Covered

 

Our smartphone and tablet software warranty does not cover hardware faults, physical damage or accidental damage.

This includes, but is not limited to:

- Cracked or broken screens
- Damaged charging ports
- Charging IC or motherboard faults
- Battery damage or battery deterioration
- Water or liquid damage
- Damage caused by drops or impacts
- Broken buttons, cameras, speakers or microphones
- Damage caused by power surges or unsuitable chargers
- Any other physical or hardware-related damage

Hardware repairs or replacements are not included in the 6-month software warranty.

Warranty Assessment

 

All warranty claims are subject to assessment by SUPATRONIX ELITE.

A device may need to be brought to our store so that the issue can be inspected and tested. We will determine whether the reported problem is software-related and falls within the applicable warranty coverage.

If the issue is determined to be a hardware fault or physical damage, it will not be covered under the software warranty. Where possible, customers may be offered a separate repair service at the applicable cost.

Software Modifications

The software warranty may not apply where problems are caused by unauthorised software modifications, including:

- Rooting
- Jailbreaking
- Unauthorised firmware
- Modified operating systems
- Unofficial software
- Malware or viruses
- Customer-installed software that causes system problems

Data & Personal Information

Customers are responsible for backing up their data before submitting a device for warranty assessment or software servicing.

SUPATRONIX ELITE is not responsible for loss of personal data, photographs, videos, applications, accounts, files or other information stored on the device during troubleshooting, servicing or software-related work.

Customers may be required to remove passwords, accounts or security locks where necessary to allow the device to be properly tested.

How to Submit a Warranty Claim

 

1. Contact Us
Contact SUPATRONIX ELITE and explain the software issue you are experiencing.

 

2. Bring In Your Device
Bring the device to our store together with your proof of purchase where required.

 

3. Assessment
Our team will inspect and test the device to determine whether the issue is software-related.

 

4. Resolution
If the issue qualifies under the software warranty, we will provide the appropriate software support.

If the issue is found to be hardware-related or caused by physical/accidental damage, it will not fall under the software warranty.

Important

The applicable warranty period and coverage may vary depending on the product and the terms provided at the time of purchase.

Proof of purchase may be required when submitting a warranty claim.

For warranty assistance or questions regarding your specific product, please contact SUPATRONIX ELITE.