SUPATRONIX ELITE

RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: 1 September 2026

At Supatronix Elite, we are committed to supplying our customers with quality products. Due to the nature of electronic products, accessories, components and consumables, all returns are subject to the conditions below.

1. 7-DAY RETURN PERIOD

Customers must contact Supatronix Elite within 7 calendar days of receiving or collecting the product if they wish to request a return.

A return request made after the applicable 7-day period may be declined, except where a longer period or remedy is required by applicable law or an applicable manufacturer warranty.

2. PRODUCTS MUST BE RETURNED UNUSED AND IN ORIGINAL CONDITION

For a return to be considered, the product must be:

- Unused and in its original condition;
- In the original packaging where reasonably applicable;
- Complete with all original accessories, manuals, cables and components;
- Free from physical damage;
- Free from signs of installation or use;
- Free from liquid damage, burn marks, corrosion or overheating;
- Free from unauthorised modifications or repairs; and
- Accompanied by valid proof of purchase.

Supatronix Elite reserves the right to inspect and test returned products before approving a return.

3. USED, INSTALLED OR DAMAGED PRODUCTS

Products that have been used, installed, connected, modified, damaged or otherwise altered by the customer may not be accepted as change-of-mind returns.

This includes, but is not limited to:

- Phone cables or chargers that have been connected and used;
- Memory cards that have been inserted into a device or used;
- Internal phone or electronic components that have been installed;
- Hard drives, SSDs, RAM or other computer components that have been installed or used;
- Gaming accessories that show signs of use or damage;
- Products showing burn marks, electrical damage, overheating or short-circuit damage;
- Products damaged through incorrect installation, incorrect voltage, incompatible equipment or improper use;
- Products that have been opened, disassembled, modified or repaired by anyone other than an authorised Supatronix Elite technician or the relevant manufacturer/service provider.

Example: If a customer purchases a charger, connects it to a device and the charger is subsequently burned, damaged or otherwise damaged through use, Supatronix Elite will not accept the item as a change-of-mind return.

Likewise, if an electronic component is installed into a phone, computer, console or other device and subsequently damaged during or after installation, the product will not qualify for a change-of-mind return.

4. NO CHANGE-OF-MIND REFUNDS

Supatronix Elite does not provide refunds simply because a customer:

- Changed their mind;
- Purchased the wrong product;
- Purchased an incompatible product;
- No longer wants the product;
- Found the product cheaper elsewhere; or
- Ordered the wrong model, specification, size or colour.

Customers are therefore strongly encouraged to confirm product compatibility and specifications before making a purchase.

Where required by applicable Namibian law, statutory cancellation or cooling-off rights will continue to apply.

5. DEFECTIVE PRODUCTS

The above restrictions do not remove any statutory rights that a customer may have where a product is genuinely defective or does not conform to applicable legal requirements.

If you believe a product is defective, contact Supatronix Elite as soon as possible.

The product may be inspected or tested to determine the cause of the reported fault.

Where a defect is confirmed, Supatronix Elite will provide the remedy required by applicable law or the applicable warranty terms.

A product will not be treated as defective where inspection establishes that the issue resulted from:

- Misuse;
- Incorrect installation;
- Incorrect voltage or power supply;
- Physical damage;
- Liquid damage;
- Electrical surge or short circuit;
- Overheating;
- Burn damage;
- Accidental damage;
- Modification;
- Unauthorised repair;
- Incompatible equipment; or
- Failure to follow the manufacturer's instructions.

6. PRODUCTS DAMAGED AFTER PURCHASE

Customers are responsible for using products according to their intended purpose and the manufacturer's instructions.

Damage caused after purchase through misuse, negligence, incorrect installation, incompatible equipment, electrical faults, power surges, liquid exposure, physical damage or unauthorised modification will not qualify as a manufacturing defect.

Supatronix Elite may refuse a return, refund or warranty claim where inspection reasonably establishes that the product was damaged after purchase through customer use or handling.

7. OPENED PACKAGING

Opening packaging does not automatically mean that a product is defective or that a return is permitted.

However, certain products may be subject to additional return restrictions because of their nature, hygiene considerations, software licensing, data security, consumable characteristics or other applicable legal exclusions.

8. PROOF OF PURCHASE

A valid proof of purchase may be required for all return, exchange, warranty or refund requests.

Acceptable proof may include an invoice, receipt, order confirmation or other transaction record issued by Supatronix Elite.

9. INSPECTION OF RETURNS

All returned products may be inspected and, where appropriate, tested by Supatronix Elite or an authorised service provider.

A return will only be approved after the product has been assessed against the requirements of this policy and applicable law.

10. EXCHANGES

Where a return is approved and an exchange is appropriate, Supatronix Elite may offer a replacement product of the same or equivalent specification, subject to stock availability and applicable law.

An exchange is not guaranteed where the returned product does not meet the requirements of this policy.

11. REFUNDS

Where a refund is legally required or otherwise approved by Supatronix Elite, the refund will generally be processed using the original payment method where reasonably possible.

Supatronix Elite does not provide cash refunds for products that do not qualify for a return or refund under this policy.

Where applicable law requires a refund, the statutory requirements will take precedence over this policy.

12. FINAL DECISION

Supatronix Elite reserves the right to inspect returned products and determine whether the requirements of this policy have been met.

This right does not limit any statutory consumer rights or remedies that cannot lawfully be excluded.

13. IMPORTANT NOTICE

PLEASE CHECK PRODUCT COMPATIBILITY BEFORE PURCHASE.

If you are unsure whether a charger, cable, battery, memory card, computer component, phone component or other electronic product is compatible with your device, please contact Supatronix Elite before purchasing.

Once a product has been installed, connected, used or damaged, it may no longer qualify for a change-of-mind return.

Supatronix Elite will not accept customer-caused damage as a basis for a refund or exchange.

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Supatronix Elite
[Shop 30 Ground Floor Wernhil Park Windhoek, Namibia]
[+264 61 222 237]
[supatronix.whk@gmail.com]

© 2026 Supatronix Elite. All rights reserved.